PRIVACY POLICY

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At Pilatify, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website (pilatify.me), create an account, subscribe to our platform, participate in classes, or communicate with us.

Pilatify is an online Pilates platform offering live-streamed and on-demand classes, delivered via web and app, along with community features and membership services.

If you have any questions about this policy, you can contact us at the email address listed on our website.

We may collect and process the following types of personal data:

• Name
• Email address
• Phone number (if provided)
• Account login details
• Payment and subscription information (processed securely through trusted third-party providers)
• Class participation and usage data (e.g. classes viewed, attended, or saved)
• Any relevant health or fitness information you choose to share
• Messages, feedback, or communications you send

We collect this data when you:

• Create an account or subscribe to Pilatify
• Start a free trial or paid membership
• Join live classes or access on-demand content
• Contact us by email, app, or social media
• Participate in community features or challenges

We use your information to:

• Manage your account, subscription, and access to classes
• Deliver live and on-demand Pilates sessions
• Process payments and manage billing
• Communicate important updates about your membership or classes
• Send relevant emails, updates, or offers (you can unsubscribe at any time)
• Improve the platform, app experience, and class offerings
• Ensure a safe and appropriate experience for users

We never sell your personal data.

We may share necessary data with trusted service providers (such as hosting platforms, app providers, payment processors, or email systems) strictly to deliver our services.

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and accessed only by authorised personnel or trusted service providers working on behalf of Pilatify.

Under applicable data protection laws (including GDPR), you have the right to:

• Request access to the personal data we hold about you
• Correct or update your information
• Request deletion of your data
• Restrict or object to certain types of processing
• Withdraw consent at any time (for example, for marketing communications)

To exercise these rights, please contact us via the email address on our website.

We retain your personal data only for as long as necessary to:

• Provide your subscription and access to the platform
• Maintain accurate account and billing records
• Meet legal or administrative requirements

If you cancel your account or request deletion, we will remove your data unless we are required to retain certain information for legal or financial reasons.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us via the email address listed on our website.